Are you flying Jetstar (JQ) as part of a Qantas ticket and do you know what’s included in your travel?
Passengers who have booked and paid for a Qantas fare, sometimes end up with a Jetstar flight in their itinerary simply due to Qantas not servicing that route daily [Hawaii] or perhaps at all [Bali, Osaka and Phuket]. Here’s what you can expect when flying on an airline within the Jetstar group and ticketed on Qantas (081) paper.
On Board Service
If you’re travelling on Jetstar International Economy Class on an A330 or 787 you’ll receive a meal, snack before arrival, amenity kit, one hot beverage and one non-alcoholic cold beverage. In-Flight Entertainment can be purchased on board the flight. If you’re an International Economy passenger on an A320 you’ll receive an AUD$10 voucher to spend on food and beverages on board and in-flight entertainment can be purchased if the flight is scheduled to be longer than ninety minutes.
Amenity Kit: Jetstar's amenity kit looks as follows as recently tested by Gemma in our office...
Meals: here are some sample meals we've had on Jetstar international services
Qantas customers travelling on Jetstar services are entitled to the Qantas baggage allowance as stated on their ticket. As of 26Nov14 increased baggage allowances for premium Qantas Frequent Flyers and Qantas Club members are not valid on Jetstar flights.
Carry On Baggage
In Economy you’ll be entitled to one cabin bag plus one non-rigid garment bag weighing up to 7kg in total. In Business Class that is increased to two cabin bags plus one non-rigid garment bag up to a total weight of 14kg (provided each main item does not exceed 7kg).
Qantas Gold and above members can access the Qantas International Business lounges with one guest on same flight. They can also access Qantas Domestic Qantas Clubs when connecting to or from a Qantas or Jetstar flight (with one guest).
Qantas Platinum and above members can access the Qantas International First lounges with one guest on same flight. They can also access Qantas Domestic Qantas Clubs and Business Lounges when connecting to or from a Qantas or Jetstar flight (with two guests).
Qantas First and Business Class passengers can access Qantas International Business class lounges with one guest on same flight. They can also access Qantas Domestic Qantas Clubs when connecting to or from a Qantas International flight (with one guest).
Qantas Club members are able to access Qantas Club lounges with one guest on same flight. They can also access Qantas Domestic Qantas Clubs when connecting to or from a Qantas flight (with one guest).
Qantas Club members travelling on Jetstar services are not able to access partner, associated or OneWorld airline lounges.
Chairman’s Lounge members are able to access domestic and Qantas International lounges. Eligible passengers travelling without checked baggage are able to check-in at Qantas Club or the Qantas International Lounge forty minutes prior to departure (with two guests on any flight for international or two guests, no need to be travelling for domestic).
Frequent Flyer Points Earning
Members travelling Jetstar Business Class earn points on Jetstar flight numbers as part of a Qantas international fare. Economy Class members travelling on Jetstar flight with a Qantas codeshare flight number earn points and status credits when booked Y, B, H or K booking classes (your consultant can make sure of this for you). Points are also earned in L class on the oneworld round the world ticket, see our sister brand RoundAbout Travel for round the world airfares. If you are an Economy Class passenger travelling Jetstar on a Jetstar flight number, even if it’s part of a Qantas ticket, you will not earn points or status credits.
Seating doesn't differ between being on a Jetstar or Qantas flight number, but while we are here the economy seat looks as follows...
A330: Jetstar have a 31 inch seat pitch and 17.5" seat width. So whilst the seats aren't as sleek as the Qantas Recaro product they offer much the same experience without a real difference in comfort.